'Win-back indicator trends' instances
This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.
List view options
Current calendar year, with time comparisons, custom parameters, and series selection
Date range: Current calendar year with comparisons for one, two, and three years earlier
Region type: New Zealand Region: New Zealand Retail entity: Parent company (Grouped) Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Count Series: Small and medium retailers
Current calendar year, with time comparisons, custom parameters, and series selection
Date range: Current calendar year with comparisons for one, two, and three years earlier
Region type: New Zealand Region: New Zealand Retail entity: Parent company (Grouped) Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Count Series: Genesis Energy, Mercury, Meridian Energy, TrustPower, Contact Energy
Current calendar year, with time comparisons, custom parameters, and series selection
Date range: Current calendar year with comparisons for one, two, and three years earlier
Region type: New Zealand Region: New Zealand Retail entity: Parent company (Grouped) Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Proportion of ICPs won Series: Contact Energy, Genesis Energy, Mercury, Meridian Energy, TrustPower
Latest five years (60 months), custom parameters, and series selection
Date range: Latest five years (60 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Proportion of ICPs won Series: Flick Electric
Latest two years (24 months), custom parameters, and series selection
Date range: Latest two years (24 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: any customer withdrawn switch (CE, CX, CR) Show: Proportion of switches away Series: 11 of 29 selected
Latest two years (24 months), custom parameters, and series selection
Date range: Latest two years (24 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Count Series: 18 of 29 selected
Current calendar year, with time comparisons, custom parameters, and series selection
Date range: Current calendar year with comparisons for one, two, and three years earlier
Region type: New Zealand Region: New Zealand Retail entity: Parent company (Grouped) Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Proportion of ICPs won Series: Small and medium retailers
Latest two years (24 months) and custom parameters
Date range: Latest two years (24 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company (Grouped) Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Count
Latest two years (24 months), custom parameters, and series selection
Date range: Latest two years (24 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Proportion of ICPs won Series: 11 of 29 selected
Latest two years (24 months), custom parameters, and series selection
Date range: Latest two years (24 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a customer withdrawn switch (CX) Show: Proportion of switches away Series: 11 of 29 selected
